Blog Home > Archive (May, 2017)

The late, great, comedian Jerry Clower from the metropolis of Liberty, Mississippi told the story of going Coon Huntin’ (that’s raccoon hunting for those of you unindoctrinated in Southern ways).  It seems Mr. Clower was hunting one evening with a group of friends, including one John Eubanks, when they treed a coon in the top of a very tall Sweet Gum tree.  Mr. Eubanks, being a tried and true tree climber, decided to climb to the top of the tree, poke the coon with a sharp stick and cause it to jump from said tree.  After making the arduous climb and locating the coon, as Mr. Eubanks poked the coon, it turned and revealed itself to be not a coon, but a Lynx.  Now, a Lynx is a particularly ill-tempered member of the wildcat family and evidently takes exception to being poked with a sharp stick while in the top of a very tall Sweet Gum tree.  It set upon Mr. Eubanks.  The results of this set-to were apparently unpleasant for Mr. Eubanks, as he began to yell to the hunters below, “Take out your guns and shoot up here amongst us.  One of us has got to have some relief.”

As community pharmacists, we can sympathize with Mr. Eubanks.  It often feels like we are fighting wildcats in the top of a tree.  It’s all pain and frustration, and no place to go to get away.  Unlike the coon hunters, though, I don’t recommend that someone just shoot up amongst us.  At least not yet.  I see relief coming if we can hold on.

Healthcare is undergoing a painful transition.  It’s not only pharmacy.  All facets of healthcare are being mandated to change from fee for service to reward for outcomes based on making patients healthier.  Change is difficult. Change is not profitable.  That’s the bad news.  The ray of sunshine coming through the Sweet Gum branches is that pharmacy is ready for the change.  We might not realize it, we might not have it quantified, but we’re ready, we’re already doing much of the heavy lifting, we just need to put it all together, bundle it up, and show payers our worth.

Enter pharmacy networking.  What better way to impact our own futures than align ourselves with others in our profession who are positively impacting patient health and lowering healthcare spend.  As our friend Dr. Troy Trygstad says, “Pharmacy is an investment, not a cost center.”  When we take this message to payers, circumvent PBMs, and demand to get paid for the work we do on behalf of the patient we are building our own futures.

This is not some pipe dream.  It’s happening.  Pharmacy is becoming the Lynx, not to be poked by the guy with a stick.  And it feels really good.


Comments 0 Rating: Rated 5 star by 1 people.

Inundated.  That’s a really good word. It’s associated and friendly with other words like deluge, flood, and overwhelmed.  They’re all good words.  I could use any or all of those words to describe the correspondence pharmacies are getting from our PBM partners relating to switching patients to 90 day supply prescriptions.

It seems as if a 90 day supply of medication is the panacea healthcare is seeking to improve patient adherence, improve outcomes, and save money.  Everybody says so.  90 days supply is good.  It’s good for everybody on maintenance meds.  It’s good for you.  It’s good for me.  It’s good for us.  It’s good for them.  It’s good for the sick.  It’s good for the healthy.  It’s just plain good.

OK…..I live in  rural America.  One thing I have learned over the years is when you walk across a pasture, you are likely to step into something unpleasant and that something can stick to your boots.  The argument for 90 days supply (in most cases but not all) seems to be sticking to our boots.

The myth of the 90 day supply is if a person has plenty of medication on hand (remember PDC?) they will be adherent.  (Oops!  I’m going to have to scrape that one off my boots.)  In my experience, undocumented though it is, people who are not adherent on a 30 day supply are not sprinkled with fairy dust, given a 90 day supply and become magically adherent.  Granted, if a patient is motivated and adherent with a 30 day supply chances are the same will apply to a 90 day supply, and that can be more convenient.

In 2012 our friends at Express Scripts studied factors that contributed to patient nonadherence. One of the most telling findings……”69% of the problem (of nonadherence) is behavioral: Simple procrastination and forgetfulness.”  I’m thinking that whether you have 30 pills or 90 pills in a bottle you can still procrastinate or forget.  90 day supply isn’t an answer.  Adherence monitoring, patient engagement, and local healthcare professionals are the answers. 

The mandate of 90 day supply comes from Healthcare payers and PBMs who truly like 90 day supply scripts.  They like them so well they incentivize 90 day supply in patients whom they judge to be nonadherent.  That nonadherence judgement is based on claims data they see coming through their switches.  When we, as pharmacists, look at a patient we don’t see claims data or switches.  We see a patient in need of help becoming adherent.  Our first thought is not, “Woo, I need to give this nonadherent, out of control diabetic more Metformin tablets.”  Our first thoughts are, “What can I do to help this patient?  What is the reason for their nonadherence?”

If a person is nonadherent and 69% of the problem is behavioral, why more pills?  Sometimes more pills is just more pills.  If more pills is the solution, let’s give everybody a year’s supply and call it done.

That brings us to The Measure.  It’s a given.  People who are in need of chronic medication and don’t take their meds don’t respond well.  People who take their meds benefit from them and the healthcare system saves money in the long run.  With that in mind, payers have adopted a Proportion of Days Covered (PDC) as a standard metric to indicate adherence and quality performance.  PDC’s of 80% or higher are considered indicators of good adherence.  So enamored of the high PDC is CMS, that they reward their intermediary health plans based on aggregate PDC numbers across their pharmacies.  This reward ($) is great enough to entice these plans to mandate high performance via threat of withholding fees from individual pharmacies. 

While the PDC measure as a quality indicator can be a good one when done correctly, it can also be “gamed”.  Autofill programs can and have be used to artificially raise PDC without a corresponding benefit to the patient.  In order for PDC to be meaningful, it must be used in coordinated program that actually benefits the patient and addresses all of the reasons for their nonadherence.

Using a 90day supply as an easy end around to an elevated PDC is another example of a possible system “gamer”.  If you give a nonadherent patient 90 days worth of medication, to the plan they look adherent for 3 months whether they take the medication or not.  That games the system.  In my experience that can be a grave disservice to a patient.  My patients who struggle with adherence with a 30 day supply need more contact with the pharmacy and our adherence team not less.  Shouldn’t we focus on why the patient is nonadherent and not just give them more pills so their paid claims look like they are adherent?  We need to put those patients on a 15 day supply and assess them regularly at least until they become adherent.

In the last few years pharmacies have been deluged (or inundated) with requests and demands to switch patients to a 90 day supply of medication.  My question is this:  Is this for the patient’s benefit or is it to show a paid claim and game the system?  Hmmmmmmm.

Comments 0 Rating: Rated 4.75 star by 2 people.
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